At Jas International, we are committed to delivering quality products and ensuring your complete satisfaction. If you are not fully satisfied with your purchase, we offer a customer-friendly Refund and Return Policy.
Eligibility for Return & Exchange
- Return or exchange requests must be made within the specified time frame from the date of delivery, as mentioned on the Product Description Page.
- The product must be in its original condition: unused, unwashed, unaltered, untampered, and in saleable condition with original tags, invoice, and packaging intact.
48-Hour Cancellation Refund Policy
- Customers can cancel their order within 48 hours of placing it.
- For eligible cancellations, a refund will be processed to the original payment source within 7 working days.
- Payment gateway or aggregator charges, if applicable, will be deducted from the refund amount.
- Eligible orders will not incur any additional cancellation charges.
For cancellations, please reach out to us via email at [email address].
Quality Check Process
- All returned products will undergo a quality check upon receipt at our warehouse or Jas International store.
- If a product fails the quality check, it will be shipped back to the customer, and no return or exchange will be processed.
- Exchanges are subject to stock availability at the time of the request.
Conditions for Return or Exchange
- For Damaged, Defective, or Incorrect Products:
- Products that are damaged, defective, or not as per the order can be returned or exchanged within the specified period, provided they are in their original condition and packaging.
- For Other Reasons:
- Returns or exchanges for reasons other than damage or defect are allowed; however, shipping charges, if any, will not be refunded.
- Products Purchased During Sale:
- Products purchased during sale periods can only be exchanged during the same sale period, subject to stock availability.
Return & Exchange Modes
- Pick-Up by Jas International:
- Return or exchange requests will be processed after the product is picked up, received at our warehouse/store, and passes the quality check.
- Self-Courier:
- Customers may also return the product themselves to the designated address. The product must meet the eligibility criteria mentioned above.
All return or exchange requests will be completed within 7-10 working days upon successful quality check.
Refund Policy
- For eligible returns and cancellations, refunds will be processed to the original payment mode within 7 working days.
- Refund timelines based on the payment mode are as follows:
| Mode of Payment | Credit Reflection Timeline |
|---|---|
| Net Banking | 2-10 working days from the refund date |
| Wallets | 0-5 working days from the refund date |
| UPI | 2-7 working days from the refund date |
| Credit or Debit Card | 7-10 working days from the refund date |
- Refund processing timelines may vary based on the bank’s policies, especially for accounts linked with nationalized banks.
Exchange Policy
- For exchanges, a new order number will be generated, and customers will receive a confirmation email with detailed information once the exchange is processed.
Customer Support for Refunds & Returns
For any queries regarding delays or disputes related to refunds or cancellations, customers are encouraged to contact Jas International:
- Phone: +91 9503777631
- Email: info@jasintnl.com
Contact Information for Returns
For Shipments from India to Anywhere in the World:
Jas International, B2/6, Ameya Park, Navapur Road, Boisar West, Mumbai 401501, India
For International Operations:
- US and Canada: Partnered with Unique Infra LLC
- UK and Australia: Partnered with Maz International
We value your business and strive to provide the best support for your purchases. Thank you for choosing Jas International!